Refund Policy

Last updated: October 7, 2026

We want you to be happy with Layro. This policy explains when you can get your money back and how to ask for it. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, so every refund is issued by Paddle.

In short:

  • Any subscription payment — the first and every renewal, monthly or annual — is refunded in full if you ask within 14 days of that payment. No questions asked.
  • An annual payment can also be refunded in part between day 15 and day 30, in proportion to the time left in the year.
  • A credit or voice-minute pack is refunded within 14 days of purchase for the part you have not used. If you have used none of it, you get the full price back.
  • Ask through Paddle at paddle.net or by email to [email protected].

1. Free plan

Layro offers a Free plan: a one-time starter pack of credits and voice minutes, so you can try the platform before you pay for anything. It is not a trial: it never turns into a paid subscription, and there is nothing to cancel.

2. Subscriptions: 14 days from any payment

You can get a full refund of any subscription payment if you ask within 14 days of that payment. This covers your first payment and every renewal after it, on monthly and annual plans alike. No questions asked: you are welcome to tell us why, but you don't have to.

When a subscription payment is refunded, we also cancel that subscription, so you are not charged again. You can subscribe again whenever you like.

3. Annual plans: days 15 to 30

On an annual plan you have a second, longer window. If you ask between day 15 and day 30 after an annual payment, we refund it in proportion to the time left in the year you paid for. Within the first 14 days, section 2 applies instead — it gives you the full amount.

From day 31, an annual payment is no longer refundable under this policy, but you can cancel at any time and keep your plan until the end of the year you paid for.

4. Credit and voice-minute packs

Within 14 days of buying a pack of credits or voice minutes, you can get a refund of the part you have not used, in proportion to what is left: a pack with nothing spent is refunded in full, a pack with half its credits left is refunded by half. Your plan's own allowance is always used first, so a pack only starts being spent once that allowance has run out. When a pack is refunded, its unused credits or minutes are removed from your account.

5. After these windows

Outside the windows above we still read every request, and we refund in full or in part where it is fair, including for:

  • Duplicate or accidental charges
  • Billing errors on our part
  • An outage of the Service longer than 48 consecutive hours that we failed to resolve

6. Cancellation

You can cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period, and you keep access to paid features until then. Cancelling stops future payments; to get money back for a payment already made, ask for a refund under the sections above.

7. How to request a refund

Either route works, and both reach the same place:

  • Through Paddle. Go to paddle.net, find your order with the email address you paid with, and request a refund there.
  • By email. Write to [email protected] with your account email and the date of the charge. A reason is welcome but never required.

We aim to answer within 2 business days. Refunds are issued by Paddle to the original payment method and usually appear on your statement within 5–10 business days, depending on your bank.

8. Chargebacks

If something about a charge looks wrong, please contact us before disputing it with your bank — a refund through Paddle is faster for you and simpler for everyone. If a chargeback is filed, we may suspend the associated account until the matter is resolved.

9. Your other rights

This policy does not limit any rights you have under Paddle's buyer terms or under the consumer law that applies to you.

10. Changes to this policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated date, and material changes will be communicated by email. A change never takes away a refund you were already entitled to for a payment made before it.

11. Contact us

Questions about refunds? Reach out — and see our pricing page for what each plan includes.

Company: LLC "Layers" (ТОВ "Лейерс")
Registration number (EDRPOU): 45972380
Registered address: 18 Marka Vovchka St., Building 3, Office 27, Kyiv 04073, Ukraine
Phone: +380 93 857 1237
Email: [email protected]
Website: https://layro.ai